Return Policy

RETURN POLICIES

25 Day Return Policy:

We truly appreciate your business and want you to be 100% satisfied. If not completely satisfied with your purchase, return it within 25 days of shipment date for a refund, or exchange. Refunds are for the value of the equipment only. Both outbound and return shipping are your responsibility.

PLEASE FOLLOW THE INSTRUCTIONS BELOW CAREFULLY
OR A MINIMUM RESTOCKING FEE OF 10% WILL APPLY

A Return Authorization Number (RA#) is required on your box before you can return it. Email your request for an RA# at returns@rwdixon.com

General Return Instructions

Return everything in its original condition!

Return item(s) in Perfect Working Condition

For a complete refund, items must be in original condition, show no signs of wear, and be received back within 25 days from date of shipment.

Include all original packaging, accessories (e.g. power adapters, cables, etc.) and paperwork (e.g. owner's manual, warranty card, etc.).

Include a copy of the packing list; clearly indicate your reason for returning.

Do not write on the original box, or manual!

Please do not write on the manufacturer's box, or manual, until you are certain you will keep this purchase.

Write your RA# on the outside shipping box, NOT the manufacturer's box.

Repack and double box, again manufacturer's box must be original condition.

You are responsible for merchandise until it safely reaches our warehouse. Insure the return for the full value of your purchase and save the tracking number! We are not responsible if your return merchandise gets lost in the mail.

Allow 2 weeks for return processing!

Credit card purchases are credited back to the original credit card.

Ship to this Return Address:

Returns Dept, RA #
R W Dixon Enterprises
PO Box 5051
Clearwater FL 33758-5051

Upon return, your item(s) will be checked thoroughly; those found to have excessive use time or wear will be charged a minimum restocking fee of 10%.

Returning Defective Items

Damaged in Transit

Your order is carefully packed and shipped via USPS. If an item arrives damaged:

Call us within 72 hours for return instructions.

Keep the original shipping box for insurance purposes.

Restocking Fees

To avoid restocking fees, be sure all original contents and packaging are returned.

Please be advised that return and restocking fees may apply if damage is not a result of shipping.

Delivery Unclaimed / Undeliverable / Refused

If the carrier returns an item because it was unclaimed or undeliverable, additional postage will be requried before reshipping. If the carrier returns an item because it was refused a 10% restocking fee will apply.